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Orders & Payments
Orders & Payments
Ordering & Payment FAQs
Quick answers on placing orders, payment methods, amendments and cancellations.
01 How can I place an order?
Simply browse our catalogue, select the products you need, choose your sizes and quantities, then proceed to checkout.
02 What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay and Klarna for Buy Now, Pay Later options.
03 Can I modify or cancel my order after placing it?
If your order has not yet been processed or dispatched, please contact our support team as soon as possible at sales@workwearsupermarket.com with your order number. We’ll do our best to help with changes or cancellations where possible.
Customisation & Branding
Customisation & Branding
Logo Printing & Embroidery FAQs
Everything you need to know about branded workwear, logo uploads, embroidery, printing and custom order lead times.
01 Do you offer logo printing and embroidery?
Yes. We offer high-quality logo printing and embroidery on workwear, uniforms and selected PPE. You can upload your logo while ordering, or contact us for support with bulk customisation and branded workwear orders.
02 Is there a minimum order quantity for customisation?
Some customisation options may require a minimum order quantity, depending on the product, logo, print method, embroidery requirements and design complexity. Contact us before ordering if you are unsure.
03 How long does customisation take?
Customised orders usually take 7 to 10 working days after artwork approval, depending on order volume, stock availability and design complexity.
Shipping & Delivery
Shipping & Delivery
Delivery FAQs
Quick answers on standard delivery, express shipping, free delivery thresholds and international order enquiries.
01 How long does shipping take?
Standard UK mainland delivery usually takes 3 to 5 working days. Express delivery may be available on selected orders and usually takes 1 to 2 working days. Customised orders, including printing and embroidery, may take longer.
02 Do you offer free shipping?
Yes. We offer free delivery on eligible orders over £95 ex VAT to UK mainland addresses. Additional charges may apply for Scottish Highlands, Islands and non-mainland UK locations.
03 Do you ship internationally?
We currently focus on UK delivery. For bulk international orders, please contact us at sales@workwearsupermarket.com and our team can review your requirements.
Returns & Exchanges
Returns & Exchanges
Returns, Refunds & Exchanges
Need to return, exchange or report a faulty item? Here’s everything you need to know about our returns process, refund times, customised items and exclusions.
01 Returning an item
We hope you’ll be delighted with your purchase from Workwear Supermarket, but we understand that sometimes there may be a reason you need to return an item. We aim to make this process as simple as possible.
- Contact us by email with your order number and the reason for return.
- We will reply to acknowledge your request and confirm the next steps.
- Complete the returns form and include it with your returned item.
- Once your return is received and inspected, we will process your refund.
Refunds usually show in your account within 5 to 10 business days, depending on your bank or payment provider.
02 28 day returns
You can return an eligible order or item up to 28 days from the day you receive it.
Items must be unused, unworn, unsoiled, with tags attached and in their original packaging, suitable for resale.
Please fill out our returns form and send the items to:
Unit 29, Leeway Estate
Newport
South Wales
NP19 4SL
Once your return is received and inspected, we’ll contact you to confirm that your refund has been processed.
03 Exchanging an item
You can exchange an eligible item up to 28 days from the day you receive your order. Contact us with your order number and let us know what you would like to exchange.
Exchanged items may incur an additional delivery charge. If there is an additional product cost or delivery charge, we will contact you to take payment before sending the replacement item.
04 Orders with discount vouchers
If an item was purchased using a discount voucher, we will refund the amount you actually paid for the item, not the original full listed price.
05 Faulty or incorrect items
Our dispatch and packing team always do their best to ensure your order reaches you correctly and as quickly as possible. If you receive an incorrect item as a result of our error, please contact us immediately and we will work to resolve the issue promptly.
If we have sent the wrong size, wrong colour, incorrect garment or the item is faulty, we will arrange the return or collection of your goods free of charge.
If you believe an item is not as described, please contact us first so we can review the issue and help resolve it.
06 Returns exclusions
We will replace faulty customised items. However, we cannot accept returns on customised items that are not faulty. Please take your time when approving customised item designs, as these are made specifically for you.
Examples of returns we cannot accept include:
- A customised item that does not fit, unless faulty.
- Goods returned without their original packaging.
- Goods returned without tags.
- Goods that are soiled, worn, damaged or unsuitable for resale.
- Customised items that are not faulty.
07 Under garments and hygiene items
For health and hygiene reasons, we cannot exchange or refund opened under garments unless they are faulty.
We can exchange or refund these items if hygiene strips and tags are still in place and the original packaging is unopened and unmarked.
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