Purpose of This Procedure

This page outlines the workplace procedures and operational standards followed by Workwear Supermarket across warehouse, office, stock handling, order processing, production and dispatch activities.

These procedures help ensure that work is carried out safely, consistently and efficiently, while maintaining high standards of customer service, product quality, workplace organisation and legal compliance.

General Workplace Standards

All employees, workers and contractors are expected to follow Workwear Supermarket’s workplace standards.

• Work areas must be kept clean, tidy and free from unnecessary obstruction.
• Employees must follow company procedures, instructions and safe working practices.
• Hazards, damages, faults, accidents and near misses must be reported promptly.
• Employees must treat colleagues, customers, suppliers and visitors respectfully.
• Company equipment, systems and property must be used responsibly.
• Customer information must be handled securely and confidentially.
• Employees must not carry out tasks unless they are trained, competent or authorised to do so.

Warehouse Operations

Warehouse activities must be completed in a safe and organised manner to protect employees, maintain accurate stock control and support efficient order fulfilment.

Goods In

• Incoming deliveries should be checked against delivery notes, purchase orders or supplier documentation.
• Any missing, incorrect or damaged stock should be reported to management as soon as possible.
• Deliveries should be moved safely using appropriate manual handling techniques.
• Packaging and pallets should not be left blocking walkways, exits or working areas.

Stock Put-Away

• Stock should be placed in the correct storage location as soon as reasonably practicable.
• Items should be stored securely to prevent falling, crushing or damage.
• Heavy items should be stored at suitable heights to reduce manual handling risks.
• Aisles, access routes and fire exits must remain clear at all times.

Stock Storage & Organisation

Good stock organisation supports accurate picking, efficient dispatch and a safer workplace.

• Stock should be stored in designated areas and clearly identifiable where possible.
• Boxes, cartons and garments should be stacked safely and not overloaded.
• Damaged or unsellable stock should be separated and reported.
• Frequently used items should be stored in accessible locations where practical.
• Stock areas should be checked regularly for trip hazards, blocked access or unsafe stacking.

Order Processing Procedure

Orders must be processed carefully to ensure customers receive the correct products, sizes, colours, quantities and customisation where applicable.

Picking, Packing & Dispatch

• Orders should be picked using the correct order information and checked before packing.
• Products should be handled carefully to prevent damage or contamination.
• Packaging should be suitable for the order size, product type and delivery method.
• Delivery labels must be checked before dispatch to reduce shipping errors.
• Courier collections should be prepared in a safe, organised and accessible area.
• Completed orders should not block walkways, fire exits or emergency routes.

Embroidery, Print & Customisation Procedures

Where orders include embroidery, print or logo customisation, additional checks must be carried out to ensure customer requirements are followed accurately.

• Artwork, logo files and customer instructions should be reviewed before production begins.
• Garments should be checked for correct product, colour, size and quantity before customisation.
• Logo position, thread colour, print colour and customisation details should be checked against the order.
• Where approval is required, production should not proceed until approval has been received.
• Completed customised garments should be inspected before packing and dispatch.
• Any production issue should be reported promptly so corrective action can be taken.

Office Working Procedures

Office procedures support accurate administration, clear communication and safe handling of customer and business information.

• Customer enquiries should be handled professionally and responded to in a timely manner.
• Order notes, customer requirements and internal updates should be recorded clearly where needed.
• Customer data must be handled securely and only used for legitimate business purposes.
• Workstations should be kept tidy and free from unnecessary paperwork or clutter.
• Digital files and systems should be organised so information can be accessed by authorised staff when required.
• Confidential information should not be left visible or accessible to unauthorised persons.

Health, Safety & Accident Reporting

Workwear Supermarket expects all staff to support a safe workplace by following health and safety procedures and reporting concerns promptly.

• Hazards and unsafe conditions must be reported to management.
• Accidents, incidents and near misses must be recorded and reviewed where appropriate.
• Fire exits, walkways and access routes must be kept clear.
• Employees must follow manual handling guidance when moving goods or equipment.
• Equipment faults must be reported and defective equipment should not be used.
• Employees must follow emergency procedures in the event of fire or serious incident.

Manual Handling Procedure

Manual handling activities must be carried out safely to reduce the risk of injury.

• Assess the load before lifting, including weight, size, shape and stability.
• Use safe lifting techniques and avoid twisting while carrying items.
• Ask for assistance with heavy, awkward or bulky items.
• Use suitable equipment where available and appropriate.
• Do not rush manual handling tasks or carry loads that obstruct vision.
• Report any manual handling concerns, injuries or unsafe conditions.

Equipment Usage & Defect Reporting

Company equipment must be used correctly, safely and only by employees who are authorised or competent to use it.

• Equipment must be used only for its intended purpose.
• Employees should follow any training, instructions or manufacturer guidance provided.
• Faulty, unsafe or damaged equipment must be reported immediately.
• Defective equipment should not be used until it has been checked or repaired.
• Employees must not attempt repairs unless authorised and competent to do so.

Cleaning, Housekeeping & Waste Management

Clean and organised work areas help reduce accidents, improve efficiency and maintain a professional workplace.

• Work areas should be kept clean and tidy throughout the working day.
• Packaging, cardboard and general waste should be disposed of in the correct areas.
• Recyclable materials should be separated where facilities are available.
• Spills should be cleaned promptly and warning signs used where necessary.
• Cleaning products should be stored safely and used in accordance with instructions.
• Shared kitchen, toilet and welfare areas should be respected and kept clean after use.

Environmental Working Procedures

Workwear Supermarket aims to reduce unnecessary waste and use resources responsibly where practical.

• Cardboard and paper packaging should be recycled where possible.
• Suitable packaging materials may be reused where clean, safe and appropriate.
• Orders should be packed using appropriately sized packaging where possible.
• Lights, computers and electrical equipment should be switched off when not in use where practical.
• Unnecessary printing should be avoided, with digital records used where suitable.
• Consumables should be used responsibly to avoid unnecessary waste.

Data Protection & Customer Information

Customer and business information must be handled carefully and in accordance with data protection requirements.

• Customer information should only be accessed by authorised employees for legitimate business purposes.
• Passwords must not be shared with unauthorised persons.
• Customer details should not be left visible in public or shared areas.
• Emails, order records and customer notes should be written professionally and accurately.
• Personal data should be securely stored, used appropriately and disposed of safely when no longer required.

Visitors, Contractors & Deliveries

Visitors, contractors and delivery personnel must follow reasonable site rules and instructions while on Workwear Supermarket premises.

• Visitors should report to an appropriate member of staff on arrival where required.
• Contractors must follow site safety instructions and relevant working arrangements.
• Delivery areas should be kept organised and free from unnecessary obstruction.
• Loading and unloading should be completed safely and without blocking emergency routes.
• Any unsafe activity by visitors, contractors or delivery personnel should be reported to management.

Management Responsibilities

Management is responsible for ensuring that appropriate workplace procedures are in place and followed.

• Provide clear instructions and guidance to employees.
• Ensure staff are trained or informed where necessary.
• Monitor workplace standards and address issues promptly.
• Review accidents, incidents, complaints or operational errors.
• Encourage staff to raise concerns and suggest improvements.
• Update procedures when business operations, risks or legal requirements change.

Continuous Improvement

Workwear Supermarket regularly reviews its procedures to improve efficiency, customer service, workplace safety, quality control and environmental performance.

Employees are encouraged to suggest improvements that help the business operate more safely, consistently and effectively.