FAQs
Workwear Supermarket
Frequently Asked Questions
Find quick answers about ordering, payments, customisation, delivery, returns and exchanges. Because apparently customers prefer answers before sending a “hi” email with no context. Sensible, really.
Orders & Payments How to order, pay, amend or cancel.
Customisation Logo printing, embroidery and lead times.
Delivery Shipping times, free delivery and UK coverage.
Returns Returns, exchanges, faulty items and exclusions.
Order Information
Orders & Payments
How can I place an order?
Simply browse our catalogue, select the products you need, choose your sizes and quantities, then proceed to checkout.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay and Klarna for Buy Now, Pay Later options.
Can I modify or cancel my order after placing it?
If your order has not yet been processed, contact our support team as soon as possible at sales@workwearsupermarket.com to request an amendment or cancellation. Please include your order number so we are not forced into detective work, humanity’s least efficient customer service method.
Branding
Customisation & Branding
Do you offer logo printing and embroidery?
Yes. We offer high-quality printing and embroidery customisation on workwear and uniforms. You can upload your logo while ordering or contact us for bulk customisation support.
Is there a minimum order quantity for customisation?
Some customisation options may require a minimum order quantity depending on the product, logo, print method, embroidery requirements or design complexity. Contact us for advice before ordering if you are unsure.
How long does customisation take?
Custom orders typically take 5 to 10 business days, depending on order volume, artwork approval and design complexity.
Delivery
Shipping & Delivery
How long does shipping take?
Standard delivery usually takes 3 to 5 business days. Express delivery may be available on selected orders and usually takes 1 to 2 business days. Customised orders may take longer.
Do you offer free shipping?
Yes. We offer free delivery on eligible orders over £95 ex VAT to UK mainland addresses.
Do you ship internationally?
We currently focus on UK delivery. For bulk international orders, please contact us at sales@workwearsupermarket.com and our team can review your requirements.
Returns
Returns & Exchanges
Looking for our returns form? Download it, complete it and include it with your returned item.
Download Returns Form
How do I return an item?
We hope you’ll be delighted with your purchase from Workwear Supermarket, but we understand that sometimes you may need to return an item.
To return an item:
To return an item:
- Contact us by email with your order number and reason for return.
- We will reply to acknowledge your request and confirm the next steps.
- Complete the returns form and include it with your returned item.
- Once your return has been received and inspected, we will process your refund.
How long do I have to return an item?
You can return an eligible order or item up to 28 days from the day you receive it.
Items must be unused, unworn, unsoiled, with tags attached and in their original packaging, suitable for resale.
Items must be unused, unworn, unsoiled, with tags attached and in their original packaging, suitable for resale.
Where do I send my return?
Please complete our returns form and send the items to:
Workwear Supermarket Returns Department
Unit 29, Leeway Estate
Newport
South Wales
NP19 4SL
Once your return is received and inspected, we’ll contact you to confirm that your refund has been processed.Unit 29, Leeway Estate
Newport
South Wales
NP19 4SL
Can I exchange an item?
Yes. As with returns, you can exchange an eligible item up to 28 days from the day you receive your order.
Exchanged items may incur an additional delivery charge. If there is an additional product cost or delivery charge, we will contact you to take payment before sending the replacement item.
Exchanged items may incur an additional delivery charge. If there is an additional product cost or delivery charge, we will contact you to take payment before sending the replacement item.
What happens if I used a discount voucher?
If an item was purchased using a discount voucher, we will refund the amount you actually paid for the item, not the original full listed price.
What should I do if I receive a faulty or incorrect item?
Our dispatch and packing team always do their best to ensure your order reaches you correctly and as quickly as possible.
If you receive an incorrect item as a result of our error, please contact us immediately and we will work to resolve the issue promptly.
If we have sent the wrong size, wrong colour, incorrect garment or the item is faulty, we will arrange the return or collection of your goods free of charge.
If you believe an item is not as described, please contact us first so we can review the issue and help resolve it.
If you receive an incorrect item as a result of our error, please contact us immediately and we will work to resolve the issue promptly.
If we have sent the wrong size, wrong colour, incorrect garment or the item is faulty, we will arrange the return or collection of your goods free of charge.
If you believe an item is not as described, please contact us first so we can review the issue and help resolve it.
Are customised items refundable?
We will replace faulty customised items. However, we cannot accept returns on customised items that are not faulty.
Please take your time when approving customised item designs, as these are made specifically for you.
Please take your time when approving customised item designs, as these are made specifically for you.
What returns can’t be accepted?
Examples of returns we cannot accept include:
- A customised item that does not fit, unless faulty.
- Goods returned without their original packaging.
- Goods returned without tags.
- Goods that are soiled, worn, damaged or unsuitable for resale.
- Customised items that are not faulty.
Can I return under garments or hygiene items?
For health and hygiene reasons, we cannot exchange or refund opened under garments unless they are faulty.
We can exchange or refund these items if hygiene strips and tags are still in place and the original packaging is unopened and unmarked.
We can exchange or refund these items if hygiene strips and tags are still in place and the original packaging is unopened and unmarked.
Still need help?
Contact our team
If your question is not covered here, send us your order number, product details and a short explanation so we can help quickly.