Workwear Supermarket

Returns & Exchanges

We want your return or exchange to be as straightforward as possible. Below you’ll find everything you need to know about returning items, exchanging products, faulty goods and customised orders.

Return rules summary

Returning an item

We hope you’ll be delighted with your purchase from Workwear Supermarket, but we understand that sometimes you may need to return an item. We aim to make the process as simple as possible.

1. Contact us by email with your order number and reason for return.
2. We will reply to acknowledge your request and confirm the next steps.
3. Complete the returns form and include it with your returned item.
4. Once your return has been received and inspected, we will process your refund.
5. Your refund should show in your account within 5 to 10 business days, depending on your bank or payment provider.

28 day returns

You can return an eligible order or item up to 28 days from the day you receive it.

Please fill out our returns form and send the items to:

Once your return is received and inspected, we’ll contact you to confirm that your refund has been processed. Depending on your bank or payment provider, it can take 5 to 10 business days to show in your account.

Exchanging an item

You can exchange an eligible item up to 28 days from the day you receive your order. Contact us with your order number and let us know what you would like to exchange.

Exchanged items may incur an additional delivery charge. If there is an additional product cost or delivery charge, we will contact you to take payment before sending the replacement item.

Orders with discount vouchers

If an item was purchased using a discount voucher, we will refund the amount you actually paid for the item, not the original full listed price.

Faulty or incorrect items

Our dispatch and packing team always do their best to ensure your order reaches you correctly and as quickly as possible. If you receive an incorrect item as a result of our error, please contact us immediately and we will work to resolve the issue promptly.

If we have sent the wrong size, wrong colour, incorrect garment or the item is faulty, we will arrange the return or collection of your goods free of charge.

If you believe an item is not as described, please contact us first so we can review the issue and help resolve it.

Returns exclusions

We will replace faulty customised items. However, we cannot accept returns on customised items that are not faulty. Please take your time when approving customised item designs, as these are made specifically for you.

Examples of returns we cannot accept include:

• A customised item that does not fit, unless faulty.
• Goods returned without their original packaging.
• Goods returned without tags.
• Goods that are soiled, worn, damaged or unsuitable for resale.
• Customised items that are not faulty.

Under garments and hygiene items

For health and hygiene reasons, we cannot exchange or refund opened under garments unless they are faulty. We can exchange or refund these items if hygiene strips and tags are still in place and the original packaging is unopened and unmarked.

Your statutory rights

Nothing in this policy affects your statutory rights. If an item is faulty, not as described or otherwise covered by your legal consumer rights, we will handle your return in line with applicable law.

Need help?

Start your return

Download the returns form, include it with your item and contact us with your order number so we can help process your return quickly.

Email: sales@workwearsupermarket.com