Orders & Payments Ordering & Payment FAQs Quick answers on placing orders, payment methods, amendments and cancellations. 01 How can I place an order? Simply browse our catalogue, select the products you need, choose your sizes and quantities, then proceed to checkout. 02 What payment methods do you accept? We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay and Klarna for Buy Now, Pay Later options. 03 Can I modify or cancel my order after placing it? If your order has not yet been processed or dispatched, please contact our support team as soon as possible at sales@workwearsupermarket.com with your order number. We’ll do our best to help with changes or cancellations where possible. Need help with an order? Send us your order number and a short message so we can help quickly. Contact support

Customisation & Branding

Customisation & Branding Logo Printing & Embroidery FAQs Everything you need to know about branded workwear, logo uploads, embroidery, printing and custom order lead times. 01 Do you offer logo printing and embroidery? Yes. We offer high-quality logo printing and embroidery on workwear, uniforms and selected PPE. You can upload your logo while ordering, or contact us for support with bulk customisation and branded workwear orders. 02 Is there a minimum order quantity for customisation? Some customisation options may require a minimum order quantity, depending on the product, logo, print method, embroidery requirements and design complexity. Contact us before ordering if you are unsure. 03 How long does customisation take? Customised orders usually take 7 to 10 working days after artwork approval, depending on order volume, stock availability and design complexity. Need help with logo setup? Send us your artwork and order details, and we’ll help you get it sorted. Contact the team

Shipping & DeliveryDelivery FAQsQuick answers on standard delivery, express shipping, free delivery thresholds and international order enquiries.01 How long does shipping take?Standard UK mainland delivery usually takes 3 to 5 working days. Express delivery may be available on selected orders and usually takes 1 to 2 working days. Customised orders, including printing and embroidery, may take longer.02 Do you offer free shipping?Yes. We offer free delivery on eligible orders over £95 ex VAT to UK mainland addresses. Additional charges may apply for Scottish Highlands, Islands and non-mainland UK locations.03 Do you ship internationally?We currently focus on UK delivery. For bulk international orders, please contact us at sales@workwearsupermarket.com and our team can review your requirements.Need a delivery estimate? Send us your order details, delivery postcode and deadline, and we’ll advise on the best option. Contact support

Returns & Exchanges Returns, Refunds & Exchanges Need to return, exchange or report a faulty item? Here’s everything you need to know about our returns process, refund times, customised items and exclusions. Looking for our returns form? Download it, complete it and include it with your returned item. Download Returns Form 01 Returning an item We hope you’ll be delighted with your purchase from Workwear Supermarket, but we understand that sometimes there may be a reason you need to return an item. We aim to make this process as simple as possible. Contact us by email with your order number and the reason for return. We will reply to acknowledge your request and confirm the next steps. Complete the returns form and include it with your returned item. Once your return is received and inspected, we will process your refund. Refunds usually show in your account within 5 to 10 business days, depending on your bank or payment provider. 02 28 day returns You can return an eligible order or item up to 28 days from the day you receive it. Item condition Items must be unused, unworn, unsoiled, with tags attached and in their original packaging, suitable for resale. Please fill out our returns form and send the items to: Workwear Supermarket Returns Department Unit 29, Leeway Estate Newport South Wales NP19 4SL Once your return is received and inspected, we’ll contact you to confirm that your refund has been processed. 03 Exchanging an item You can exchange an eligible item up to 28 days from the day you receive your order. Contact us with your order number and let us know what you would like to exchange. Exchanged items may incur an additional delivery charge. If there is an additional product cost or delivery charge, we will contact you to take payment before sending the replacement item. 04 Orders with discount vouchers If an item was purchased using a discount voucher, we will refund the amount you actually paid for the item, not the original full listed price. 05 Faulty or incorrect items Our dispatch and packing team always do their best to ensure your order reaches you correctly and as quickly as possible. If you receive an incorrect item as a result of our error, please contact us immediately and we will work to resolve the issue promptly. If we have sent the wrong size, wrong colour, incorrect garment or the item is faulty, we will arrange the return or collection of your goods free of charge. If you believe an item is not as described, please contact us first so we can review the issue and help resolve it. 06 Returns exclusions We will replace faulty customised items. However, we cannot accept returns on customised items that are not faulty. Please take your time when approving customised item designs, as these are made specifically for you. Examples of returns we cannot accept include: A customised item that does not fit, unless faulty. Goods returned without their original packaging. Goods returned without tags. Goods that are soiled, worn, damaged or unsuitable for resale. Customised items that are not faulty. 07 Under garments and hygiene items For health and hygiene reasons, we cannot exchange or refund opened under garments unless they are faulty. We can exchange or refund these items if hygiene strips and tags are still in place and the original packaging is unopened and unmarked. Need help with a return? Send us your order number, reason for return and any relevant photos if the item is faulty or incorrect. Contact support